Refund Policy

The consumer customer, as defined in art. 45 of Legislative Decree.21 February 2014, n. 21 (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), has the right to withdraw from the contract, without any obligation to give reasons and without any penalty, within fourteen (14) days from the date of delivery of the ordered goods.

In case of partial deliveries, the deadline starts from the last delivery.The withdrawal by the consumer is exercised by sending a specific written communication to be sent, by registered letter with return receipt, to SOLARIA SRL, Via Azzeccagarbugli, 8, 23900 Lecco LC.Alternatively, it is possible to send the withdrawal via e-mail to
Once the withdrawal from the contract has been exercised, the customer must return, at his own expense and within fourteen (14) days from when he communicated to the seller his decision to withdraw from the contract, the goods received with the relative tax receipt by sending it to SOLARIA SRL, Via Azzeccagarbugli, 8, 23900 Lecco LC.

Shipping is carried out at the expense, risk and peril of the customer.The withdrawal is excluded in the following cases: goods produced according to customer specifications or clearly personalized; goods used by the customer or manipulated in a different way from what is necessary to establish their nature, characteristics and functioning; goods which by their nature can no longer be returned as they are partially consumed; goods that have been altered in their essential characteristics or damaged by the customer.
Properly exercised the right of withdrawal and after verification of the goods by SOLARIA SRL, the consumer customer has the right to a refund of the amount paid for the purchase and sale of the ordered goods with the exclusion of only the costs of packaging and transport, if not already included in the price of sale.
The refund of the sum paid as a price, unless the customer has expressly agreed with the seller to use a different means of payment, will be made with the same method chosen by the customer for the payment of the price, except for the method cash on delivery for which the return will be made by bank transfer.
The maximum term for returning the sum received by the Seller is 14 days from the date on which the Seller became aware of the customer's exercise of the right of withdrawal after verifying the correct execution of the right itself and after verifying the goods.